Returns and Refunds

We want all our customers to be pleased with their orders. Therefore, our return policy is flexible and adequate in order to have a satisfied client in your face. Our policy is aimed at providing a fast and effortless returns experience. 

If you do not like the product you purchased or have problems with the sizing, you have 14 days to return your item(s) from date of delivery. Prior to returning the product, please write us an email with your order number to info@obichka.com in order to send complete return instructions.

• All returns expenses are fully paid by the customer - Obichka can only accept liability for orders returned using a pre-paid DHL EXPRESS Service (at your expence) and are unable to track or insure against losses using other carriers. 
• All products must be returned unworn, in their original condition and in the same packaging they arrived in. We do not accept return of any item which no longer retains the quality in which it was received.
• All returns must include a note of the order number inside or your packing slip.
• Prior to returning the item, please inform us on info@obichka.com. You will receive an email confirmation of the request with a copy of the label attached. Follow the instructions printed on the page to complete the return and send it back to our facility. 

You will be notified via email once your return has been successfully received and the amount reimbursed to your credit/debit card or PayPal account.

• Returns to credit/debit card

If you return an item, the balance will then be fully refunded onto your card. If you have paid by credit or debit card, we will refund the balance to the card originally used. 

• Returns to PayPal

If you send goods back, the amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. 

Your refund will be given in the same form of payment originally used for purchase.  

All refunds will be issued to the original purchaser.

Obichka.com is not liable for any exchange rate differences between the original purchase date and the refund date.

We acknowledge that buying online is not without its surprises. Jewellery can appear larger or smaller than its actual size or stone colours may appear different in the image. It is with this in mind that we are always happy exchange for a different piece or refund when there is no other feasible option. Exchanges or refunds can only be offered within a reasonable period of the original sale date where proof of purchase can be confirmed (order number email confirmation or other confirmation from our records).